Refund policy

RETURN & REFUND POLICY

At Brynlee Kate & Co., we want you to love your purchase!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unwashed, with tags attached, and in its original condition. You must also provide proof of purchase.

To start a return, contact us at contactus@brynleekateco.com. If your return is approved, we will provide instructions for returning your item.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will work quickly to make it right.

Non-Returnable Items

The following items are final sale and cannot be returned:
• Jewelry
• Hair accessories
• Personalized or custom items
• Gift cards
• Sale or clearance items

Exchanges

To exchange an item, please contact us at contactus@brynleekateco.com.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contactus@brynleekateco.com.