Shipping policy

SHIPPING POLICY

Thank you for shopping with Brynlee Kate & Co.!

Processing Time

Orders are typically processed within 1-3 business days. During holidays, sales, and new product launches, processing times may be slightly longer.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping times vary depending on your location and the shipping carrier selected at checkout.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. Brynlee Kate & Co. is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

Once a package has been shipped, Brynlee Kate & Co. is not responsible for carrier delays, lost packages, or packages marked as delivered. Customers should contact the shipping carrier directly regarding delivery issues.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at contactus@brynleekateco.com and include photos of the damaged item(s) and packaging.

Questions

For any shipping questions, please contact us at contactus@brynleekateco.com.